T4Bot

Get answers quickly

T4Bot is designed for quick questions and guidance. It isn't a replacement for Terminalfour Support. If you have an issue that requires assistance from the Terminalfour team, please continue to raise a support ticket through the usual channels.

Accessing T4Bot

T4Bot is available to members of the Terminalfour Community Slack workspace.

Once you're in the Community, you can use T4Bot in any channel where it has been added or by sending it a message directly.

If you aren't in the Community Slack, reach out to your Client Relationship Manager for an invite.

Send a Direct Message to T4Bot

To send a message to T4Bot directly:

• Create a new message by typing CTRL + N (or ⌘ + N on Mac)
• In the "To:" field, type "T4Bot"
• Send your message

Adding T4Bot to a channel

To use T4Bot in a channel, first add it to the channel:

• Open the channel where you'd like to use T4Bot.
• Add T4Bot as a member of the channel. (Type /invite @t4bot)
• Once T4Bot has been added, you can ask it questions by mentioning it.

Note: You only need to add T4Bot to a channel once. Once it's a member, anyone in that channel can interact with it.

Asking T4Bot a question

Mention @T4Bot in your message and include your question.

For example:

@T4Bot How do I create a custom Handlebars helper?

or:

@T4Bot How can I retrieve content using the Terminalfour API?

T4Bot will add a 🤔 thinking face reaction to your message while it processes your question.

Once it has finished, it will reply in a thread beneath your message.

Replying to T4Bot

You can continue the conversation by replying to T4Bot's answer in the same thread.

When you reply in the thread, T4Bot has access to the context of that thread. This allows you to ask follow-up questions without repeating the information from the previous messages.

For example:

You: @T4Bot How do I create a custom Handlebars helper?

T4Bot: [Answer]

You: Can you modify that example to accept a Content Type ID?

T4Bot: [Answer based on the conversation above]

You don't need to mention T4Bot again when replying within the same thread.

T4Bot doesn't have memory

T4Bot does not have persistent memory.

Each new message you send to T4Bot starts a new session. It won't remember questions you've asked in other channels, previous conversations, or earlier threads.

The exception is within a thread. When you reply to T4Bot in the same thread, it retains the context of that thread so you can have a conversation and ask follow-up questions.

This means that if you start a new conversation, you should provide any relevant context that T4Bot needs.

Providing feedback

Your feedback helps us improve T4Bot.

After T4Bot responds, you can provide feedback using the 👍 or 👎 options on its response.

You can optionally include a comment explaining your feedback. For example:

👎
“The answer suggested an API method that doesn't exist.”

What happens to your feedback?

When you submit feedback, a Documentation ticket is automatically created for the Terminalfour team.

The ticket includes:

• Your feedback comment, if you provided one
• The conversation thread containing the T4Bot interaction

The feedback is anonymised. Your username and email address are not captured as part of the feedback ticket.

This allows the team to investigate what happened and use real-world interactions to improve T4Bot. By improving the documentation at source, it means T4Bot will give better answers in the future.

We'll let you know when we've addressed it

Once the Documentation ticket has been reviewed and closed, T4Bot will post a message in the original conversation thread letting you know that your feedback has been addressed.

This means you can see the outcome without needing to track any tickets yourself.

Getting the best results from T4Bot

T4Bot works best when you give it enough information to understand what you're trying to achieve.

Instead of:

How do I do this?

Try:

How do I create a Handlebars helper that returns the value of a specific element from a content item?

You can also ask T4Bot to explain an answer, provide an example, or help you work through a problem step by step.

And remember: AI-generated answers can sometimes be incorrect. Check important technical information against the Terminalfour documentation and test any code before using it in a production environment.